Refund policy

General Policy

We put a lot of effort into manufacturing quality products that will meet our customers' expectations. And we stand behind every item that we make, 100%. If you are not satisfied completely with your purchase, we will be happy to replace it or issue you a full refund, on a case by case basis*!

Pureoyl Healthcare reserves the right on decision to refund and the amount of refund. 

Thank you,
Pureoyl Healthcare Team


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.